hopehealing

PHONE: 1300 739 899

[email protected]

Donation FAQs

Can I change my regular donation to Mercy Ships Australia?

Yes. If you would like to reduce, increase or alter the frequency of your regular donation to Mercy Ships Australia, please contact our National Office by calling 1300 739 899 or emailing [email protected]

Can I donate to Mercy Ships Australia by direct debit?

Yes, you can. Please download our Direct Debit Request & Service Agreement. Alternatively, please contact our National Office by calling 1300 739 899 or emailing [email protected] to request a copy be mailed to you.

How do I cancel my regular donation to Mercy Ships Australia?

We understand that you may no longer be in a position to continue your regular donations to Mercy Ships Australia. To cancel your regular donation, please contact our National Office by calling 1300 739 899 or emailing [email protected]

How is the money I donate to Mercy Ships used?

82c of each dollar Mercy Ships receives goes straight to our Ship and Field Operations – providing surgeries and world-class medical care to those who have no other hope. 11c is set aside for Fundraising while 7c covers General and Administrative expenses.

I am a Mercy Ships supporter and have changed my contact details

Please contact our National Office by calling 1300 739 899 or emailing [email protected]

I no longer wish to receive communications from Mercy Ships Australia

Please contact our National Office by calling 1300 739 899 or emailing [email protected]

I still haven’t received my annual tax receipt. Where is it?

Processing annual receipts can take some time. If you haven’t received your annual tax receipt from Mercy Ships Australia and need to complete your tax return, please contact our National Office by calling 1300 739 899 or emailing [email protected] to request the total amount you have given during the financial year.

Please note that annual tax receipts are only provided to regular donors. If you have given a one-off donation, you will receive your tax receipt by mail or email at the time of your donation.

Why haven’t I received a tax receipt for my donation?

If you have recently donated to Mercy Ships Australia and not received your tax receipt by mail or donated online and not received a donation acknowledgement by email, please contact our National Office by calling 1300 739 899 or emailing [email protected] to ensure we have the correct contact details for you.

If you have signed up as a regular donor to Mercy Ships Australia, you will receive an annual tax receipt for all of your gifts at the end of the financial year.